Terms & conditions
Terms & Conditions
Last Updated: [Insert Date]
Welcome to FahanaGold Enterprise (“Company”, “we”, “our”, or “us”). By accessing our website, placing an order, or purchasing through our online platforms, including our website and TikTok Live sessions, you agree to comply with and be bound by the following Terms & Conditions.
Please read these terms carefully before using our services.
1. Acceptance of Terms
By accessing our website or making a purchase from FahanaGold Enterprise, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, together with our Shipping Policy, Payment Policy, and Privacy Policy.
If you do not agree with any part of these terms, please discontinue use of our services.
2. Business Information
FAHANAGOLD ENTERPRISE
Registration No: 202003350732 (IP0548091)
Business Address:
No. 870, Lorong 1/2, Taman Lagenda,
09400 Padang Serai, Kedah, Malaysia
Email: fahanagold@gmail.com
Phone: +60 12-498 9379
3. Product Information
We strive to ensure all product descriptions, images, specifications, and pricing are presented accurately.
However:
• Slight variations in colour, appearance, or dimensions may occur due to lighting conditions, screen displays, or photography presentation.
• Product availability is subject to stock status.
• We reserve the right to modify product information, pricing, or availability without prior notice.
4. Pricing & Payments
All prices displayed are stated in Malaysian Ringgit (MYR).
Payments are securely processed through approved payment providers, including:
• HitPay Payment Gateway
• Atome
Orders will only be confirmed once payment has been successfully completed and verified.
FahanaGold Enterprise reserves the right to cancel or decline orders involving pricing errors, suspected fraud, or unauthorised transactions.
5. Order Processing & Shipping
Orders are processed according to our Shipping Policy.
Delivery timelines provided are estimates only and may vary due to courier operations, weather conditions, festive periods, or circumstances beyond our control.
Customers are responsible for ensuring shipping information submitted during checkout is complete and accurate.
6. No Return & No Refund Policy
All sales are considered final.
As all products undergo quality inspection prior to shipment, returns, exchanges, and refunds are not accepted unless required by applicable law.
Customers are encouraged to review product details carefully before completing a purchase.
7. Customer Responsibilities
Customers agree:
• To provide accurate information during checkout
• To ensure payment details submitted are authorised and valid
• Not to misuse, disrupt, or attempt unauthorised access to our website or services
• To communicate respectfully with our customer support team
8. Intellectual Property
All content displayed on our website, including logos, branding, product descriptions, graphics, images, designs, and digital materials, remains the exclusive property of FahanaGold Enterprise.
Unauthorised reproduction, copying, or commercial use is strictly prohibited.
9. Limitation of Liability
FahanaGold Enterprise shall not be held liable for indirect, incidental, special, or consequential losses arising from:
• Website interruptions
• Courier delivery delays
• Third-party payment gateway issues
• Customer misuse of products or services
• Events beyond reasonable operational control
Our total liability shall not exceed the value of the purchased order.
10. Right to Refuse Service
We reserve the right to refuse, cancel, or limit orders at our discretion where necessary to maintain operational integrity, transaction security, or compliance requirements.
11. Amendments to Terms
FahanaGold Enterprise reserves the right to revise or update these Terms & Conditions at any time without prior notice.
Continued use of our services constitutes acceptance of any revised terms.
12. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of Malaysia.
13. Contact Us
For enquiries regarding these Terms & Conditions, please contact:
FAHANAGOLD ENTERPRISE
📧 fahanagold@gmail.com
📞 +60 12-498 9379