Shipping Information

At FahanaGold Enterprise, we are committed to ensuring your orders are delivered safely, efficiently, and in a timely manner. All orders are carefully packed and shipped with attention to quality and security.

Shipping Partner

We currently use J&T Express as our official shipping courier to provide reliable delivery services across Malaysia.

Processing Time

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During promotional campaigns, festive seasons, or peak periods, processing times may be slightly extended.

Delivery Time

Estimated delivery timelines:

• West Malaysia: 1–3 business days
• East Malaysia: 3–7 business days

Delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, or unforeseen circumstances.

Shipping Charges

Shipping fees will be calculated during checkout and displayed before payment confirmation.

Order Tracking

Once your order has been shipped, a tracking number will be provided so you can monitor your parcel status through J&T Express.

Delivery Responsibility

Customers are responsible for ensuring shipping information provided during checkout is complete and accurate. FahanaGold Enterprise will not be responsible for delays or failed deliveries resulting from incorrect shipping details.

Parcel Inspection

Please inspect your parcel upon receiving it. If you notice any damage to the packaging, kindly contact us immediately for assistance.

Contact Information

For shipping enquiries, please contact:

FAHANAGOLD ENTERPRISE
📧 fahanagold@gmail.com
📞 +60 12-498 9379

We appreciate your trust and remain committed to delivering your jewellery purchases with care, reliability, and professionalism.