Privacy policy
Effective Date: 21/5/2026
FAHANAGOLD ENTERPRISE
(Registration No: 202003350732 / IP0548091)
At FahanaGold Enterprise (“Company”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, online services, and digital platforms, including purchases made through our website and TikTok Live sessions.
By accessing our website or using our services, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information necessary to process transactions and improve customer experience, including:
Personal Identification Information
• Full name
• Contact number
• Email address
• Billing information
• Shipping address
Transaction Information
• Purchase history
• Order details
• Payment transaction records
• Payment confirmation status
Technical Information
When visiting our website, certain technical information may be collected automatically, including:
• IP address
• Browser type
• Device information
• Website interaction activity
• Cookies and analytics data
2. How We Use Your Information
Your information may be used for purposes including:
• Processing and fulfilling orders
• Providing customer support services
• Managing shipping and delivery arrangements
• Verifying payment transactions
• Improving website functionality and user experience
• Communicating order updates and service notifications
• Preventing fraud and maintaining security measures
• Complying with legal and regulatory obligations
We only collect information necessary to operate our business effectively and responsibly.
3. Payment Security
Payments made through our platform are securely processed through authorised third-party payment providers, including:
• HitPay Payment Gateway
• Atome
FahanaGold Enterprise does not store or retain sensitive payment card information on our systems.
All payment processing is subject to the security standards and policies of the respective payment service providers.
4. Sharing of Information
We do not sell, trade, or rent customer personal information.
Information may only be shared where necessary with trusted service providers, including:
• Shipping and courier providers
• Payment processing partners
• Technology and website service providers
• Regulatory or legal authorities when required by law
All third-party service providers are expected to maintain confidentiality and protect customer information responsibly.
5. Data Protection & Security
We implement reasonable technical and organisational safeguards designed to protect personal information against:
• Unauthorised access
• Misuse
• Disclosure
• Alteration
• Loss or destruction of data
While we strive to maintain high security standards, no online system can guarantee absolute security.
6. Cookies & Website Technologies
Our website may utilise cookies and related technologies to:
• Improve browsing experience
• Remember user preferences
• Analyse website performance
• Enhance website functionality
Users may adjust browser settings to disable cookies where preferred.
7. Data Retention
Personal information will only be retained for as long as reasonably necessary to:
• Fulfil business operations
• Meet legal obligations
• Resolve disputes
• Maintain transaction records
Information no longer required may be securely removed or anonymised.
8. Customer Rights
Subject to applicable laws, customers may request to:
• Access personal information held by us
• Correct inaccurate information
• Request updates to customer records
• Request deletion where legally permissible
Requests may be submitted through our official contact channels.
9. Third-Party Platforms
Our website or content may contain links or integrations with external platforms, including social commerce and payment service providers.
FahanaGold Enterprise is not responsible for privacy practices operated by independent third-party services.
Customers are encouraged to review external platform privacy policies separately.
10. Policy Updates
FahanaGold Enterprise reserves the right to update or revise this Privacy Policy at any time.
Changes become effective immediately upon publication on our website.
Continued use of our services constitutes acceptance of any updated Privacy Policy.
11. Contact Information
For questions regarding this Privacy Policy or personal information matters, please contact:
FAHANAGOLD ENTERPRISE
Registration No: 202003350732 (IP0548091)
📍 No. 870, Lorong 1/2, Taman Lagenda,
09400 Padang Serai, Kedah, Malaysia
📧 Email: fahanagold@gmail.com
📞 Phone: +60 12-498 9379
FAHANAGOLD ENTERPRISE
Professional Service. Trusted Transactions. Protected Experience.